Stabilize and Scale: Transforming AMS from a Cost Center to an Innovation Engine: SAP AMS Case Study
Industry: Analytical Science and Laboratory Technology
Location: Boston, MA
Project: SAP Basis Managed Services
Delivery Model: Nearshore
Client
Our client is a global leader in analytical science, providing instruments, software, and services (like chromatography, mass spectrometry, and thermal analysis) for labs in pharma, food, environment, and materials science, helping ensure product safety, quality, and enabling scientific discovery for over 65 years. Headquartered in Boston, MA, our client develops solutions for liquid chromatography (LC), mass spectrometry (MS), lab informatics, and thermal analysis, supporting quality control, research, and regulatory compliance worldwide.
Situation
As a global leader in analytical science supporting regulated industries such as pharmaceuticals, food safety, and environmental testing, our client relies on a highly available, secure, and well-governed SAP landscape to support core business and compliance-critical operations.
Managing SAP system availability, performance, upgrades, and security across global environments placed increasing demands on internal IT teams. Our client required a dependable support model to maintain system stability, ensure compliance, and proactively manage its SAP technical landscape without diverting focus from innovation and scientific advancement.
Solution
truData provided SAP Basis Managed Services through its nearshore delivery team, delivering comprehensive support across SAP system administration, monitoring, performance optimization, and transport management. The engagement included proactive system health checks, incident resolution, and continuous improvement aligned to best practices.
By leveraging a dedicated nearshore team with strong governance and US-based oversight, truData improved system reliability, reduced downtime risk, and ensured a stable, compliant SAP environment, allowing our client to focus internal resources on advancing scientific discovery and customer innovation.
