Stabilize and Scale: Transforming AMS from a Cost Center to an Innovation Engine: SAP AMS Case Study
Industry: Food and Beverage
Location: Woodland Hills, CA
Project: SAP Business Intelligence Managed Services Support
Delivery Model: Offshore
Client
Our client is a global food brand known for fresh and processed fruits/vegetables, with distinct US and international entities, alongside Asian operations They offer canned goods, juices, snacks, and fresh produce, emphasizing quality, innovation and sustainability.
Situation
As a global food brand operating across the US, international, and Asian markets, our client relied heavily on SAP Business Intelligence to support financial, supply chain, and operational reporting.
However, supporting multiple regions, data sources, and reporting requirements created ongoing challenges, including high support cost, limited internal BI capacity, inconsistent reporting, and delays in issue resolution and enhancements. Our client needed a reliable, cost-effective support model to maintain BI stability, improve responsiveness, and support evolving business needs across global operations.
Solution
truData was engaged to provide our world class SAP Business Intelligence Managed Services model delivered through its offshore delivery team in India, offering scalable, 24/7 support coverage. The engagement included production support, enhancements, performance optimization, and user support across SAP BI environments.
By leveraging a dedicated offshore team with strong governance and standardized processes, truData improved system stability, accelerated turnaround times, reduced support costs, and enabled our client to focus internal resources on strategic initiatives, while ensuring consistent, high-quality BI support across regions.
